Tivo8k support runs on WhatsApp and nowhere else. There is no call center and no public email address, which keeps your login, your payment details and every answer in one conversation you can scroll back through. Write to the number below from the phone you use for WhatsApp; a reply comes usually within 15 minutes, day or night.
Talk to Tivo8k on WhatsApp, at any hour
One chat handles everything: trials, orders, renewals, setup, sound and subtitle questions, reseller packs and refunds. A person answers 24/7, usually within 15 minutes.
- Open Mon-Sun, 24 hours
- Replies usually within 15 minutes
- Logins sent in under 15 minutes
- One official number
Save a round trip
What to send, so one reply solves it
Each button opens WhatsApp with a short template already typed. Fill in the blanks and press send.
A free trial
The device you will watch on, such as a Fire TV Stick or a Samsung TV, and the player if you already have one. The trial login comes back in the same chat.
Request the trialAn order or a renewal
The term (1, 3, 6 or 12 months), how many screens will play at once, and your device. For a renewal, add your username. Payment details follow in the chat.
Start an orderHelp with setup
Your device and player, the step you reached, and a photo of the screen if an error appears. Say whether any channel plays at all.
Get setup helpSound or subtitles
The channel or title, the language or subtitles you expected, and your player. If surround is not reaching a soundbar, tell us how the soundbar is connected.
Ask about audioReseller packs
Roughly how many accounts you expect to open each month. We reply with the current pack prices and the credit table.
Ask for pack pricesA refund
Your username, the date you ordered and what went wrong. Every plan carries 7 days of money-back cover.
Request a refundQuicker still, the answer may already be written: try the Tivo8k setup guides by device, the checklist for when Tivo8k is not working, or the answers in the FAQ.
Prefer typing on a computer?
The form suits longer messages, or a moment when your phone is in the other room. Choose the topic, describe what you need, and send it. WhatsApp opens next with your words already in place, so our answer still lands in the same chat as everything else.
Include your WhatsApp number if you are writing from a device that does not have WhatsApp on it, so we know where to reply.
The only official Tivo8k number
We answer from +1 917 793 9264 and take orders only there and on tivo8k.co. Other websites use the same name; they are not connected with us, and we cannot see or support accounts bought from them. If a message claims to come from us but arrives from a different number, do not pay anything. Forward it to the official number and we will tell you whether it is genuine. More on this, and on what we do and do not promise, is on the about Tivo8k page.
Not a customer yet
Start with the free trial, then talk
Plenty of questions answer themselves once the channels are playing on your own screen. The trial lasts 24 hours and needs no card.
Contacting Tivo8k: quick answers
What is the Tivo8k WhatsApp number?
+1 917 793 9264. It is the only number we use for orders, logins, payment details and support, and it appears on every page of this website. Save it in your contacts so an impostor stands out straight away: if a message about your account arrives from any other number, it did not come from us.
How fast do you reply?
Usually within 15 minutes, at any hour of the day or night, seven days a week. A very busy moment, such as the hour before a big match, can stretch that a little. Putting everything in your first message, meaning device, player, username and what you see on screen, is the surest way to get a complete answer in one reply.
Is there an email address or a phone line?
No public email and no call center. Support works by written messages on WhatsApp, so your login, your payment details and every answer stay in one conversation you can scroll back through. If you are on a computer, the form on this page opens WhatsApp afterwards with your message ready to send.
Can Tivo8k help with an account bought on another website?
No. Websites that use the name are not connected with us, so we cannot see, repair, renew or refund their accounts. If you are not sure where your login came from, send us the username: if it is not in our system we will say so, and you can start fresh with a free trial if you wish.
What should I send when something stops working?
Your username, the device and player you use, the channel or title affected, and a photo of any error on screen. Say whether other channels play normally, because that tells us at once whether the problem sits with one feed or with the setup. With those details in the first message, we can usually answer in a single reply.