Tivo8k FAQ: answers on buying, players, sound and support

Tivo8k is an IPTV subscription, which means live television and an on-demand library reach you over your home broadband instead of a dish or a cable box. One login opens 25,000+ live channels from 60+ countries and 120,000+ movies and series. You watch in a player app on the TV, stick, phone or computer you already own, and choose the audio track and subtitles wherever a channel or title carries more than one.

No. This service takes orders in two places only: this website, tivo8k.co, and our WhatsApp number, +1 917 793 9264. Other sites using a similar name are separate businesses with their own prices, servers and rules, and nothing bought from them can be activated, extended or refunded by us. If a seller writes to you from another number or another address, treat it as someone else, however close the logo looks.

The fair test is what you can verify yourself, and most of it can be checked before you spend anything. The trial is a complete account for 24 hours with no card asked for. Prices are published, every plan carries a 7-day money-back guarantee, and nothing renews unless you request it. A person answers on WhatsApp at any hour. The Tivo8k review page goes through each of those checks in more depth.

No, and it is better to hear that from us than to find out on your television. The 8k belongs to the name, not to the picture: channels play in 4K where the broadcaster's source is 4K, and in FHD or HD everywhere else. Live television is almost never produced in 8K today. What the 8K in Tivo8k means sets out what an 8K screen gains and what it does not.

No app or APK exists under our name, so any download offered as one did not come from us. Instead you install an established player, such as IPTV Smarters Pro or TiviMate, and enter the login we send: an Xtream Codes username, password and server URL, plus an M3U link for players that take a playlist. Our page on the Tivo8k app and APK matches a player to each device.

Every plan opens the whole service; there are no content tiers. That means 25,000+ live channels, 120,000+ movies and series on demand, an electronic program guide, catch-up on the channels that carry it, the 4K, FHD and HD feeds, and help on WhatsApp around the clock. The only things that change between plans are how many screens may play at the same moment, and for how long.

Attention to what you hear and read, not only what you see. Plenty of channels and films carry a second audio track, an original-language version or subtitles, yet most buyers never find the menu that switches them. We explain those controls player by player, and the trial lets you test them on your own speakers first. Around that sit plain terms: published prices, no auto-renewal and seven days to change your mind.

Choose a plan, complete the short order form, then pay through the secure card link we send you on WhatsApp. Your login follows in that same chat, normally in under 15 minutes, together with setup steps for the screen you mentioned. The four terms and the screen options sit on the Tivo8k pricing page. If you would rather try first, the free trial asks for no payment at all.

Only what we need to reach you: the plan and the number of screens you chose, and the WhatsApp number where the payment link and the login should go. Card details never go into the form. Check the digits and the country code of that number before sending, because everything that follows arrives there. Mention the device you watch on, in the form or the chat, and its setup steps come with the login.

By card, through a secure payment link that we send in WhatsApp once your order form arrives. The link opens a payment page, so your card number is typed there and never into a chat message. If the card is declined, or you hoped to pay another way, say so in the chat and we will tell you what can be arranged where you live.

Yes, as long as you pay only through the link we send after your order. Card details belong on that secure payment page and nowhere else. Never send card digits, a security code or a bank login as a WhatsApp message, to us or to anyone using a similar name; we will never ask for them that way. If someone does, stop and write to our number before paying.

Usually under 15 minutes from the moment your payment clears, at any hour, because the WhatsApp desk is staffed day and night. The login arrives in the same chat as the payment link. If a quarter of an hour passes with nothing, reply in that chat: now and then a bank holds a payment for an extra check, and we can see where it stands.

Not easily, because WhatsApp is where the payment link and the login are delivered, and where support answers you afterwards. It only has to be on a phone; the watching itself can happen on a television or a computer. If something stops you from using it, write through the form on our contact page, leave an email address so we can reply, and we will say what can be arranged.

Yes. Order with your own WhatsApp number, or with theirs if they would rather deal with us directly, and tell us which device they watch on. The login can be forwarded to them, and because plans never renew automatically, a gift never turns into a later charge on your card. For a parent or a relative, send the setup guide for their screen along with it.

Yes. Before you pay, just say so in the chat and we send a fresh payment link for the right plan. After activation, more screens can be added mid-term: you pay the difference for the time remaining and keep the same login. A change to a longer or shorter term is simplest at renewal, when you choose the next plan from scratch.

A single month on one screen is $15, and a full year is $69, which works out to $5.75 a month. In between, three months cost $29 and six months $45. Plans for two, three or five screens playing at once start at $25 for a month and reach $239 for a year on five. Every price covers the entire line-up, with nothing added at the end of the order.

Never. You pay once for the term you picked, and no card is kept on file to charge again. When the term ends we message you on WhatsApp to ask whether you want another; you can renew, switch plan or let it lapse, and doing nothing costs nothing. Since a renewal only happens when you ask for it, there is no subscription to hunt down and cancel.

If you expect to watch all year, yes, by a wide margin. Twelve separate months at $15 add up to $180, while the 12-month plan costs $69, a saving of $111. The trade-off is commitment, and the 7-day money-back guarantee softens it. A sensible order is the trial, then a month if you want more proof, then a year once the service has earned its place on your screens.

Two screens: $25 for a month, $49 for three months, $75 for six and $119 for a year. Three screens: $35, $65, $99 and $159. Five screens: $49, $99, $149 and $239. The channels, the library and the picture quality are identical on all of them; the screen count only sets how many streams may play at the same moment in your household.

As many as you like; what the plan limits is how many play at once. A one-screen plan can live on the living-room stick, a phone and a laptop, but only one of them may stream at a given moment. If two people regularly watch in different rooms at the same time, a two-screen plan keeps one of them from being stopped mid-program.

No. The plan price is the whole amount: no activation fee, no equipment to rent and nothing that appears on a later statement. The only other costs you might meet belong to third parties, such as a paid upgrade inside a player app. Those are optional, and they are paid to the app developer rather than to us.

Yes, every plan includes everything. The 4K feeds, the on-demand library, the guide, catch-up and any second audio tracks or subtitles a channel carries are never held behind a higher price. How much you actually watch in 4K depends on the channel's source, a 4K screen and a connection of roughly 25 Mbps for each 4K stream.

You can. One month at $15 stands on its own, with no contract and nothing rolling into another term afterwards. Longer terms bring the monthly figure down, to $9.67 over three months, $7.50 over six and $5.75 over twelve, but taking one is a choice rather than a condition. Paying monthly simply means a short message to us each time.

Yes: 24 hours on a complete account, with every channel, the full library and the guide open, and no card asked for. Request it through the Tivo8k free trial form or with a WhatsApp message, and the login reaches you in the chat, usually within minutes. When the time is up it simply stops working, so there is nothing to cancel.

Yes, it is the same service for a shorter time. Channels, library, 4K feeds, guide and audio tracks all come from the servers that paid accounts use, so what you see during those hours is what you would be buying. Nothing is trimmed to make the trial cheaper to run; the clock is the only difference.

The things that will decide whether you stay. Open the channels you watch most, at the hour you usually watch them, on the screen you will really use. Switch the audio track and turn subtitles on during a film. If you own a soundbar, check what its display reports. A trial spent flicking through random channels tells you very little.

It stops after 24 hours and nothing else happens: no charge, no reminder to cancel, nothing to uninstall unless you want to. If you liked it, reply in the same chat and choose a plan. You can keep the player you already set up; usually only the login details change, and we send the new ones in that conversation.

Normally one per household, since each trial occupies a real slot on our servers. If yours was spoiled, for example by a player that hid the audio menu, a connection that was down that evening, or a device you have since replaced, explain what happened in the chat and we will usually open another one for you.

For 7 days after activation, if the service will not run properly on your equipment and our support cannot fix it, you get the full payment back. It covers every term, from one month to twelve, and a renewal you asked for carries its own 7 days. The refund policy sets out what qualifies and what does not, in plain wording.

Write in the same WhatsApp chat within the 7 days, give your username and describe what is going wrong. Support will try a fix first, because many problems come down to one setting in a player and that is quicker for everyone. If it still cannot be made to work, the money goes back by the route you paid with.

Four situations: an internet line too slow for streaming (roughly 10 Mbps for HD and 25 Mbps for 4K), a particular channel or film leaving the line-up, a change of mind after the 7 days, and charges made by a third-party player. An account closed for publishing or reselling its login is not refunded either. Anything else, raise it in the chat.

Almost anything that runs a player app: Fire TV Sticks, Android TV and Google TV devices, Nvidia Shield and Formuler boxes, Samsung and LG smart TVs, Apple TV, iPhone and iPad, Android phones and tablets, Windows PCs, Macs and MAG receivers. Roku works, with real limits. The Tivo8k setup guides take each one step by step, and the same login serves them all.

It depends on the screen. On Android TV, Google TV and Fire OS, TiviMate gives the tidiest guide and grouping. IPTV Smarters Pro runs on most platforms and splits everything into Live TV, Movies and Series, which suits households that use the library a lot. On Apple devices the equivalent is Smarters Player Lite, while Samsung and LG sets usually run Smart IPTV.

On a Fire OS stick, install the Downloader app, use it to fetch your player, then enter the login we send. The Fire TV Stick 4K Select is the exception: it runs Vega OS, which cannot sideload, so Downloader is not available and you are limited to players in its own app store. Tivo8k on a Firestick walks through both cases.

Yes, through a player from the television's own store. Smart IPTV runs on Samsung models from 2022 onward (Tizen 6.5 or later) and on LG sets with webOS 3.0 or newer. TV-store players tend to offer fewer audio and subtitle controls than Android ones, so if your household switches languages often, a stick in a spare HDMI port is the more flexible choice.

Partly, and with limits worth knowing first. Roku cannot sideload apps, so you depend on whichever players its channel store carries in your country at the time, and those change without notice. Most of them play only the first audio track a feed lists. If language or commentary choice matters at home, a Fire TV Stick or an Android TV device beside the Roku will serve you far better.

Yes. Install Smarters Player Lite, the Apple edition of IPTV Smarters, from the App Store and sign in with your username, password and server URL. Other players exist for Apple devices, and their audio and subtitle menus vary by app and version, so look through the playback controls before deciding a track is missing. The Apple TV and iPhone guide covers the steps.

MAG receivers use a portal instead of an app login. Send us the MAC address printed on the box, which begins with 00:1A:79, and we register it on your line. Then type the portal URL we give you into the portal field of the box's system settings and restart it. The channel list loads by itself, with nothing to install.

Yes. On Windows or a Mac, any desktop player that accepts an Xtream Codes login or an M3U link will do, and VLC can open the M3U link for a quick test, though it is not comfortable for everyday viewing. A computer also makes a handy second opinion when you need to know whether a problem lies with the stream or with the television's player.

You do not need it to watch. The free version plays your channels with the guide. Premium, bought from the developer rather than from us, adds recording, multi-view, several playlists, favorites and the option to hide channel groups, which helps when a list this large is narrowed to the countries you actually watch. The TiviMate setup guide shows the setup either way.

Around 10 Mbps for each HD stream and 25 Mbps for each 4K stream, with more headroom if several screens play together. A steady connection matters more than a big headline figure, because streams stall on dips rather than on averages. A network cable to the TV or stick fixes more buffering than any setting, and 5 GHz Wi-Fi is the next best thing.

Yes, whenever the channel or title carries more than one audio track. During playback, open your player's audio menu and pick the language you want. Some languages come as separate channels or separate library entries instead, in which case you change channel rather than track. If only one track exists, no player can add another, so look for a second broadcaster of the same program.

Most Android and Fire OS players do, with the control in a different place in each. In IPTV Smarters Pro it sits on the overlay that appears during playback; in TiviMate it is inside the playback menu. Smart IPTV on Samsung and LG is limited, Apple players vary by app and version, and Roku players usually play only the first track listed.

Many do. Library titles often carry one or more text subtitle tracks, which your player can switch on and, in most cases, resize or recolor. Live channels are less predictable, because captions sent by a broadcaster do not always survive into an internet feed. Some titles also have words burned into the picture itself, which no setting can remove or restyle.

Usually because that feed carries no caption stream, not because a setting is wrong. Check the subtitle menu during playback, then try the same channel in a second player, since some players show fewer tracks than a stream holds. If neither shows captions, the feed lacks them, and the same program in the on-demand library, where it exists, is the more reliable route.

Where the title carries both, yes. Pick the original-language audio track first, then the English subtitle track, both from the player's menus during playback. Some films appear twice in the library, once dubbed and once in the original, so search the title and compare the entries. Many players forget the choice between titles, so expect to set it again for the next episode.

Some of it does. Certain films, series and sport arrive with 5.1 surround, usually as Dolby Digital or Dolby Digital Plus, while plenty of live channels broadcast in stereo. To hear surround, set your stick and TV to passthrough or auto, and connect the soundbar to the HDMI port marked ARC or eARC. No setting can turn a stereo broadcast into surround.

Either a device between the stream and the bar is converting the sound, or the feed itself is stereo. Try a film known to carry 5.1 first. If that also shows PCM, look at three settings: the audio output of the stick, the digital audio output of the TV and the input the bar is listening on. Setting the first two to passthrough or auto usually brings surround back.

Often, yes. Big fixtures are frequently shown by more than one broadcaster across different countries, so the same game can appear on several channels with different commentators and languages. Some sport feeds also carry a second audio track. Look under the sport and country groups before kick-off rather than mid-match; which channels show a given game always depends on the broadcasters involved.

They are three-letter language codes. eng is English, spa Spanish, fre or fra French, ger or deu German, ita Italian and ara Arabic, while und means the broadcaster left the track unlabeled. Two English tracks on one title often mean that one is audio description, a narrated version for viewers with sight loss. When the labels say nothing useful, play a few seconds of each.

There are 25,000+ live channels from 60+ countries, plus 120,000+ movies and series on demand. The total matters less than whether your own channels are in it, so search the Tivo8k channel list before ordering, or look them up during the trial. In practice, a favorites row of a few dozen channels does most of the work in any household.

Yes. Sports networks covering American football, basketball, baseball, hockey, soccer, motorsport and fight nights sit in their own groups, many with a 4K feed where the broadcaster sends one. Which game lands on which channel depends on the broadcaster holding it in each country, so check the guide on the day rather than assuming. The sports page lays out the groups.

Yes, on the channels that support it. In players with catch-up support, those channels show a marker or a rewind option, and programs that already aired can be opened from the guide. How far back you can go is set channel by channel, and many channels offer none at all. How Tivo8k catch-up works has more on finding it in your player.

Yes, the electronic program guide is included and loads with the Xtream Codes login in most players. If the grid stays empty, refresh the EPG in the player's settings and give it a few minutes, since a list this size takes a while. Setups that use the M3U link may need the guide address entered separately. The TV guide page covers both routes.

That depends on the player, not on the plan. TiviMate Premium records to the device's own storage, and a few other Android players can as well, while most TV-store and Apple players cannot. Recording is most useful for channels without catch-up. Check the free space first, since an hour of HD video takes roughly two gigabytes.

Channels come from 60+ countries: the US, the UK, Canada and Ireland, plus international groups including Arabic, Spanish, French, Italian, Turkish and Indian channels, among others. Each country has its own group in the player, so you can hide the ones you never watch. Depth varies from country to country, which is exactly what the trial lets you check.

The ones whose broadcasters produce in 4K, gathered into a dedicated 4K group; everything else plays in FHD or HD. To see 4K you need a 4K television, a device and player that decode it, and roughly 25 Mbps for that stream. Live sport is where 4K turns up most often. There is more detail on the 4K channels page.

Yes, 120,000+ of them, in the Movies and Series sections of players such as IPTV Smarters Pro, sorted by category and searchable by title. Many keep the original audio alongside a dub and carry subtitle tracks. Because they are files rather than broadcasts, nothing depends on a schedule, and most players let you pause a title and resume it later.

Message us on WhatsApp at +1 917 793 9264, at any hour, every day of the year. A person answers, usually within minutes, and the chat keeps your order and setup history in one place. If you would rather use a form, the Tivo8k contact page has one; leave an email address there so the reply can reach you.

Four things: a username, a password and a server URL, which together form the Xtream Codes login most players ask for, plus an M3U link that packs the same details into one address for players that prefer a playlist. MAG boxes use a portal URL instead. Treat all of it like a password, since anyone holding the M3U link can use your line.

Ask in the same WhatsApp chat, from the number you ordered with, and we send the details again. If you are writing from a new number, give the username or the order date so we can confirm the line is yours before sending anything. Save the message somewhere safe this time, or star it in WhatsApp so it stays easy to find.

Start by narrowing the problem down. If one channel fails, try another; if all of them fail, restart the device and then the router. Test a second device or player to see whether the fault follows the line or stays with the screen. Then message us with what you found and the time it happened. When Tivo8k is not working has the full checklist.

Usually because the home connection is under the most strain then, from other devices, from the neighborhood, or from Wi-Fi interference. A cable to the TV, a 5 GHz network or pausing large downloads solves most of it. If buffering hits every channel even on a wired line, tell support which channel and what time, so we can check the server side instead of guessing.

Reply when we message you at the end of your term, or write in the chat whenever it suits you, and choose the next plan. Payment works the same way as the first time, through a secure link. A renewal normally extends the line you already have, so your players keep their settings and there is nothing to enter again.

Within your household, yes, on as many devices as you like, as long as no more screens play at once than your plan allows. Sharing it outside the home is different: the terms end accounts whose login is published or resold, without a refund, and a leaked M3U link lets strangers use up your screens.

It is not needed, and we neither require nor sell one. The one case where a VPN makes sense is privacy on public Wi-Fi, such as a hotel or café network, where it keeps your traffic away from other people on the same connection. At home it mostly adds distance between you and the server, which can make streams less steady.

Yes. Resellers buy credits at wholesale through a panel, open accounts for their own customers and set their own prices, with no joining fee and no exclusivity. Each account they open carries the same channels, library and support as a direct one. The Tivo8k reseller program has the details on credit packs and on what the panel lets you manage.